FREQUENTLY ASKED QUESTIONS (FAQs)

Technical/Client Guidance

 

  1. How can I contact Payo Creation?
 
You can reach us via phone or WhatsApp at +91-7008467677 from Monday to Saturday between 9 a.m. and 5 p.m. Alternatively, you can email us at storeandmanage@payocreation.in. We will try our best to assist you with any inquiries or assistance you may need.
 
  1. Can I create an account with Payo Creation?
 
Absolutely! Creating an account with us is simple. Just click on the Login Icon on our website, enter a few details, and you'll gain access to all your order-related information.
 
  1. What should I do if I forget my password?
 
If you've forgotten your password, don't worry. Simply click on the "Forgot Password" option on the Account/Login page. Enter your email address, and a link to set a new password will be sent to your registered email ID.
 
 
 
About Payo Creation Products and Orders
 
  1. What products are available on Payo Creation?
 
Payo Creation is your ultimate destination for an exclusive and curated collection of traditional sarees, ethnic wear, accessories, and more. Our range includes handloom sarees and handloom products,. We are further planning to expand the categories of products under our online store.
 
  1. How do I place an order with Payo Creation?
 
To place an order with us, simply browse through our collection, select the products you desire, and add them to your cart. Proceed to checkout, fill in your shipping and payment details, and complete your order.
 
  1. What payment options do I have?
 
For orders with Indian shipping addresses, we offer ONLY prepayment options. We provide payment gateway for your convenience. Mode of payments can be net-banking, wallets, UPIs, etc.
 
  1. How will I receive order information?
 
Once your order is placed, you will receive an email confirmation along with the invoice on your registered email address.
 
  1. How long does shipping take for orders?
 
Shipping time varies depending on the product you've ordered. Generally, it will take 7–12 working days. Since many of our products are handloomed or made to order, dispatch timelines are mentioned for each item on our website. You can also contact us at +91-7008467677 for dispatch-related information.
 
  1. How can I track my order?
 
We'll send you an email with tracking details once your order is dispatched. You can use these details to track your order's progress. If you have any questions, feel free to reach out to us for assistance.
 
  1. Can I modify or cancel my order?
 
If you need to modify or cancel your order, please contact us immediately at +91-7008467677 before the order is dispatched. Once dispatched, modifications or cancellations may not be possible.
 
Shipping-Related Queries
 
  1. Are there any shipping charges?
 
 For orders with Indian shipping addresses, shipping charges are applicable based on the payment method chosen as well as state or area you are residing in.
 
  1. How does the delivery process work?
 
 We partner with reputable courier services for deliveries. You'll receive tracking details once your order is dispatched. The courier company will notify you of the delivery schedule, and multiple delivery attempts will be made if needed.
 
  1. What happens if I miss the delivery?
 
 If you miss a delivery attempt, you can reschedule it through the courier company's website. Alternatively, contact our customer care team, and we'll assist you in rearranging the delivery.
 
  1. Is Cash on Delivery available in my area?
 
 We offer cash-on-delivery services for Indian shipping addresses, subject to availability in your area. If not available, our customer service team can guide you on alternative payment options.
 
Returns and Exchanges
 
  1. Can I return, exchange, or get a refund on my order?
 
Yes, we have a return policy in place. To initiate a return or exchange, please email us at storeandmanage@payocreation.in with your order number, reason for return, and whether you require an exchange or refund.
 
  1. How is the return processed?
 
Once your return request is accepted, we'll arrange for a return pickup. After receiving the returned parcel and conducting a quality check, we'll process the exchange or refund as per our return policy.
 
  1. When will I receive the exchanged product?
 
Upon a successful quality check of the returned parcel, we'll dispatch the exchanged product as per the agreed timeline.
 
  1. How and when will I receive a refund?
 
Refunds are processed within 7 working days from the date of receipt of the returned product. We'll share a screenshot of the refund confirmation via your registered WhatsApp or email ID.
 
General Queries
 
  1. Do you offer discounts on products?
 
Yes, we frequently offer discounts and promotions during special occasions and festivals. Stay updated by following us on social media platforms for coupon codes and offers.
 
  1. How can I place an order other than on the website?
You can contact us via WhatsApp, email, Facebook Messenger, or Instagram, and our team will assist you in placing your order.
 
  1. Can I send Payo Creation products as gifts?
 
Absolutely! Contact us at +91-7008467677 and we'll assist you in sending the product as a gift with customized details as per your instructions.
 
  1. Can I customize the design on my own saree/dress?
 
Payo Creation focuses on power of handloom and use of hands for creativity. You can contact us on any of the given links to reach us out and query about the customization. [Example: If you have a specific classical theme you want to suggest for your own personal saree for Pattachitra, we will provide service separately to accommodate your demands and share your vision with our artisans to create the artform best to your satisfaction.]
 
  1. What if I still have queries?
 
For any further queries, you can read our policies on our website or reach out to us through:
 
  • Call or WhatsApp: +91-7008467677
 
Happy shopping with Payo Creation!

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